SafeGo experience
SafeGo interfaces
Apply for a trial
SafeGo experience
SafeGo interfaces
Apply for a trial
Take me to the snapshot of the customer experience



A seamless hassle-free experience from curb to aircraft door.

There is no face to face human contact in the journey from the curb to the aircraft door. This approach ensures safe working conditions for staff and provides psychological comfort for guests.

The Guest App communicates with the SafeGo Host (non-human) at each connecting point on the journey.

Starting at the airport entry door, continuing to bag drop, the boarding gate and finally at boarding access onto the aircraft.

Split second recognition and a bio match ensures safe passage and a warm, informed reception for guests at each connecting point.


SafeGo Hosts (non-human) are located at each connecting point- entry door, bag drop, gate, boarding access.

Our SafeGo Hosts are the express gateway for guests to reach the gate in no time. Using cutting-edge technologies like facial recognition, Internet of Things (IoT) and location intelligence, SafeGo Hosts detect nearby guests who need help and engage with them personally to make them feel better and safer.

SafeGo Hosts recognize guests on approach. Instant bio match and verification of their flight reservations safeguard and signal to the guests they are on the right path.

SafeGo Hosts welcome by voice, as well as with screen text, using the guest's name. They will reconfirm travel details and point the guest to the next step.

SafeGo Host's rapid process at the contactless bag drop has an almost literal drop and go effect.

SafeGo Host's rapid bio match and seat number display at the gate create a walk-through experience.

The Guest App delivers a complete hassle-free and contactless journey throughout the airport. The only manual input from guests is online check-in, everything else is automatically collected. The App literally works for you. When guests go through temperature checks, it automatically records temperature validity. If a guest shows signs of illness, the App traces historical contacts with other guests to match with health authorities’ guidelines.

The SafeGo Staff App has an extraordinary reach into the operation and the life of staff. Safety and full information are the key to functionality

Staff will use the app to

Review today’s departures and bookings

Interrogate an individual booking

Plan rosters

Schedule optimum team locations

List expected curb side arrivals

Communicate with Guest App

Interact with SafeGo hosts

Find late to board guests

Change guest travel arrangements

and much more

The Staff App is the best assistant a staff could ever expect. With this App, staff gain a tremendous awareness of upcoming happenings, handle easily large traffic flows and yet offer a VIP experience to every single guest. The App performance is based on real-time traffic analysis and machine learning models such as Path and State Predictions.


The SafeGo product offers a world-class travel solution that provides a frictionless and personal service for the 21st century guests. It is a concentrate of 20+ high-end technologies, including Artificial Intelligence, location-based technologies and cloud-based services. Our model computes up to 100,000 records per second, which enables us to cover large and complex environments.


Car parking

Identifies best parking spots,
offers a “pay for” premium parking service, SafeGo Hosts greet and process guests at the car park, contactless payment “in car park” SafeGo Host bag drop

First Business
Gold card

Remote porter, curb side bag dispatch, ambassador escort (respecting social distance guidelines) curb to immigration VIP protocols


App activated
• Contactless entry
• Automatic door activation
• Beverage ordering
• Snack and meal ordering
• Notice to board
• Newspapers on app 
• Last boarding call
• Contactless payment

Apply for a trial

SafeGo airport experience is designed and developed by Yates+ Neoma JV

Copyright ©  2020 SafeGo
Yates and Partners
Gaysorn Tower
Bangkok, Thailand
Smart City Hub
Hong Kong Science Park
No.5 Science Park West Avenue
New Territories, Hong Kong